TERMS & CONDITIONS

Terms & Conditions

Kortech Terms and Conditions

Kortech will not be held responsible for loss of any data. It is the Customers responsibility to back up any data before any repairs are done. Kortech will not be held responsible for any hardware that has failed previously or during repair. Kortech will not be held accountable for lost, damaged or stolen customer property that is not picked up by the customer after 90 days from when Kortech receives the property.

Warranties for parts installed have a time period of 90 days from the date installed, except specialty parts and Software which carry no warranty with Kortech. Warranty does not cover problems due to physical abuse, water / fire damage, electrical overloads, and acts of Nature. Parts not installed by Kortech carry no warranty with Kortech.

Estimated Cost (Minimum $95.00 Bench / Trip fee only if there is no repair)

Rates: All on site services are billed per hour, each hour starts after 30 minutes from the beginning of each hour, all hours are paid as full hours, except for the first hour which starts upon arrival. *estimated cost may not reflect final billed rate and invoiced dollar amount. All payments must be made on site, except for business customers that have obtained previous payment terms due to responsible payment arrangements. No Exceptions! There will be a $25.00 fee for bad checks. A finance charge at a rate of 2% per month, weekly, from the “Due Date” will, therefore, be added to all amounts not paid on or before the due date. It is the responsibility of the customer to confirm that: all work performed by a Kortech service technician was done accordingly and met contractual obligations per the description on the service contract or work order. Kortech does not assume any liability or assume any responsibility for work performed.

WE HAVE THE RIGHT TO REFUSE SERVICE

BY SIGNING THIS CONTRACT YOU (THE CLIENT) AGREE THAT ALL WORK PERFORMED, PER THE WORK ORDER DESCRIPTION, IS ACCEPTABLE AND HAS BEEN COMPLETED. KORTECH IS NOT LIABLE FOR ANY IT RELATED CONFIGURATION WHICH IS NOT REQUESTED BY THE CUSTOMER; TO INVESTIGATE, CHANGE OR RECOMMEND ALTERNATE SETTINGS OR CONFIGURATIONS. ANY DISCREPANCIES WILL REFER TO AND ONLY TO THE WORK ORDER OR SERVICE CONTRACT.

LIMITATION OF REMEDY: UNDER NO CIRCUMSTANCES SHALL KORTECH, AND/OR ITS THIRD PARTY SERVICE PROVIDER BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, EXPENSES COSTS, PROFITS, LOST SAVINGS OR EARNINGS, LOST OR CORRUPTED DATA, OR OTHER LIABILITY ARISING OUT OF, OR RELATED TO, THE SERVICES PROVIDED BY KORTECH, AND/OR ITS THIRD PARTY SERVICE PROVIDER OR OUT OF THE INSTALLATION, DE-INSTALLATION, USE OF, OR INABILITY TO USE YOUR COMPUTER EQUIPMENT, HARDWARE, PERIPHERALS, OR THE NETWORK RESULTING FROM THE SERVICES PROVIDED HEREUNDER.

If a customer is not satisfied with parts installed or services performed by Kortech, or feels that the work performed was not according to the signed contract, complaints may be verbally submitted to the service technician, submitted by email to: support@kortechgroup.com or by calling Kortech Customer Service.

An Adult Must Be Present At Residences or Business: For on-site services, a person of at least 18 years of age must be present during the entire time period services are provided. If an Kortech agent arrives and there is no adult present, services may be denied and a trip fee will be assessed.